Contact us
For inquires about Ceremonial Cacao, Ceremonial Cacao Events, Cacao Partnerships, Wholesale Ceremonial Cacao or anything else, including how to hold a Ceremonial Cacao eventplease drop us an email.
Returns Policy
Not vibing with your order? No worries — email us at hello@commonrootscacao.com with your order number and the reason for your return. The more detail, the better.
To qualify for a refund or replacement, your cacao must come back to us sealed, unopened, and within 14 days of delivery. Return shipping’s on you — we don’t cover that bit.
We’ll process your refund once the goods land back at HQ. Please email us for the Returns Address:
We can’t refund opened packages — no exceptions. If something’s gone wrong or you’re not satisfied, email us — we’ll always do our best to sort it.